Your privacy is important to us. It is Servo Aman’s policy to respect your privacy and comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and any other applicable law or regulation regarding any personal information we may collect about you, including across our website, https://servo-group.ae/, and other sites we own and operate.
This policy is effective as of 24/08/2026 and was last updated on 24/08/2026.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Personal Information
We may ask for personal information which may include one or more of the following: name, email, phone/mobile number.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so, such as your consent, the performance of a contract with you, or compliance with a legal obligation. In each instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website: use a mobile device or web browser to access our content; contact us via email, social media, or on any similar technologies; or when you mention us on social media.
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: to contact and communicate with you; and for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms.
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with the PDPL and any other applicable laws in respect of any data breach, including notifying the UAE Data Office and affected individuals where required.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to, and in line with the PDPL’s requirement that data not be retained beyond its intended purpose. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or anonymise it by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation, or for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children, and we do not knowingly collect personal information about children.
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. If we transfer your personal information outside the UAE, we will do so in accordance with the PDPL’s requirements — meaning we will only transfer data to a country with an adequate level of data protection, or put appropriate safeguards (such as contractual clauses) in place, or rely on a specific exemption such as your explicit consent.
Your Rights and Controlling Your Personal Information
Under the PDPL, you have the right to: access the personal information we hold about you and request a copy; request correction of inaccurate or outdated data; request deletion of your data; request your data in a portable, machine-readable format; object to or restrict certain processing of your data; not be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects; and withdraw your consent at any time.
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have that person’s consent to provide it to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
If you believe that we have breached the PDPL or any other applicable data protection law and wish to make a complaint, please contact us using the details below and provide full details of the alleged breach. We will investigate your complaint and respond in writing, setting out the outcome and the steps we will take. You also have the right to lodge a complaint directly with the UAE Data Office.
Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your device, and accesses each time you visit, so we can understand how you use our site and serve you content based on your preferences.
Limits of Our Policy
Our website may link to external sites that are not operated by us. We have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, or to exercise any of your rights under the PDPL, you may contact us at:
Servo Aman Security Services enquiries@servo-group.ae